Didn't fix your mower? Email us within 30 days for a full refund.
The diagnosis is always free, so you can see the quality before you pay. If a guide you paid for didn't get you there, we'll refund you — no hoops.
Request a refundOne-time guide unlocks ($4.99)
If a single unlocked guide wasn't useful or wasn't what you expected, email support@handsonfix.com within 30 days of purchase and we'll issue a full refund.
Subscriptions ($12/month)
You can cancel anytime from the billing portal and keep access until the end of your current billing period. If you were charged for a period you didn't use, email us within 30 days of that charge and we'll refund it. We don't refund periods you've actively used, but if something went wrong, tell us — we'll be fair.
How to request a refund
Email support@handsonfix.com with the email address on your account (and the mower/guide if you have it handy). Refunds go back to your original payment method, typically within 5–10 business days once approved.
A note on parts
Parts you buy on Amazon (or anywhere else) through our links are purchased from that retailer, not from us — their return policy applies to those items. This policy covers only what you pay HandsOnFix directly.