The short version
We collect the minimum needed to run HandsOnFix: your email if you create an account, the equipment details you type in, and payment records handled by Stripe. We don't sell your data, we don't run third-party ad trackers, and optional cookies are off unless you turn them on.
How your report is produced
Your diagnosis is not generated by an AI. It comes from decision trees written and reviewed by us, and your answers to the diagnostic tests decide which path you take. Part numbers come from a catalog of records checked against manufacturer documentation and authorized dealer parts diagrams.
In practice that means what you type is not sent to any AI service. It goes to our database so your report can be saved and emailed to you, and nowhere else.
For transparency: reports created before August 2026 were generated by an AI model (Anthropic), which received the equipment details and symptom entered at the time. That approach was retired, and no new report has used it.
What we collect
- Account info — your email address and a securely hashed password, if you sign up.
- What you tell us about your machine — equipment brand, model and serial; engine brand, model, type code and serial if you provide them; the symptom you describe; and the answers you give during the diagnostic tests. If you enter your name or email to receive a report, we store those with it.
- Payment info — handled entirely by Stripe. We store only the subscription/purchase status, never card numbers.
- Technical basics — standard server logs (IP, request path) kept briefly for security.
How we use it
- Guide you through the diagnostic tests and build your repair report.
- Match your machine against our parts catalog so we can tell you how confident we are in a part number.
- Save your report to a private link and email you a copy.
- Keep you signed in and restore reports you've unlocked.
- Process payments and send transactional email (receipts, password resets).
- Answer support requests at support@handsonfix.com.
We do not sell or rent your personal information. Ever.
Services we rely on
| Supabase | Account sign-in and our database (email, password hash, saved reports). |
| Stripe | Payments. Your card details go directly to Stripe — we never see or store card numbers. |
| Resend | Sends our email: your repair report, plus welcome, receipt and password-reset messages. |
| Vercel | Hosts the site; keeps standard server logs (IP address, request path) for security and debugging. |
| Amazon | One of the buying options we list. As an Amazon Associate we earn from qualifying purchases. We send Amazon nothing — the link only opens a search when you click it, and Amazon sets its own cookies on its site, not ours. |
| Outbound search links | Our other buying options (dealer, local shop, OEM retailer, aftermarket) open a web search when you click them. Nothing about you is attached to those links. |
How long we keep things
| Data | Kept for |
|---|---|
| Account (email, password hash) | Until you delete your account or ask us to. |
| Saved reports (equipment and engine details, symptom, test results) | While your account is active. Anonymous reports: up to 24 months, then deleted or anonymized. |
| Name/email you enter to receive a report | Until you ask us to remove it. |
| Payment records (via Stripe) | As long as tax and accounting law requires (typically 7 years). Card numbers are never stored by us. |
| Support and transactional emails | Up to 24 months. |
| Server logs | Around 30 days (Vercel's standard rotation). |
| Cookie-consent choice | 12 months, then we ask again. |
Cookies
Essential cookies keep you signed in and remember your consent choice. Optional analytics/marketing cookies are off by default and only set if you opt in — you can change your mind anytime: .
Your rights
You can ask for a copy of your data, correct it, or have it deleted — email support@handsonfix.com and we'll handle it within 30 days. If you're in the EU/UK or California, these include your GDPR/CCPA rights (access, deletion, portability, and no discrimination for exercising them).
Changes & contact
If this policy changes materially, we'll update the effective date at the top and note it on the site. Questions: support@handsonfix.com.