The short version
We collect the minimum needed to run HandsOnFix: your email if you create an account, the mower details you type in for a diagnosis, and payment records handled by Stripe. We don't sell your data, we don't run third-party ad trackers, and optional cookies are off unless you turn them on.
What we collect
- Account info — your email address and a securely hashed password, if you sign up.
- Diagnosis inputs — the mower brand, model, and symptom you describe, and the generated report. If you enter your name or email with a diagnosis, we store those with it.
- Payment info — handled entirely by Stripe. We store only the subscription/purchase status, never card numbers.
- Technical basics — standard server logs (IP, request path) kept briefly for security.
How we use it
- Generate your diagnosis and repair guide.
- Keep you signed in and restore guides you've unlocked.
- Process payments and send transactional email (receipts, password resets).
- Answer support requests at support@handsonfix.com.
We do not sell or rent your personal information. Ever.
Services we rely on
| Supabase | Account sign-in and our database (email, password hash, saved diagnoses). |
| Stripe | Payments. Your card details go directly to Stripe — we never see or store card numbers. |
| Anthropic | The AI that generates your diagnosis. It receives the mower details and symptom you type in. |
| Resend | Sends our transactional emails (welcome, receipts, password resets). |
| Amazon | Part links go to Amazon search; as an Amazon Associate we earn from qualifying purchases. Amazon sets its own cookies on its site, not ours. |
| Vercel | Hosts the site; keeps standard server logs (IP address, request path) for security and debugging. |
How long we keep things
| Data | Kept for |
|---|---|
| Account (email, password hash) | Until you delete your account or ask us to. |
| Saved diagnoses (mower details, symptom, results) | While your account is active. Anonymous diagnoses: up to 24 months, then deleted or anonymized. |
| Name/email you enter on a diagnosis | Until you ask us to remove it. |
| Payment records (via Stripe) | As long as tax and accounting law requires (typically 7 years). Card numbers are never stored by us. |
| Support and transactional emails | Up to 24 months. |
| Server logs | Around 30 days (Vercel's standard rotation). |
| Cookie-consent choice | 12 months, then we ask again. |
Cookies
Essential cookies keep you signed in and remember your consent choice. Optional analytics/marketing cookies are off by default and only set if you opt in — you can change your mind anytime: .
Your rights
You can ask for a copy of your data, correct it, or have it deleted — email support@handsonfix.com and we'll handle it within 30 days. If you're in the EU/UK or California, these include your GDPR/CCPA rights (access, deletion, portability, and no discrimination for exercising them).
Changes & contact
If this policy changes materially, we'll update the effective date at the top and note it on the site. Questions: support@handsonfix.com.