Which mowers are supported?
All of them. Enter your brand, model, and what it's doing, and you'll get a diagnosis for gas walk-behind, self-propelled, riding, and zero-turn mowers across every major brand — Honda, Toro, Craftsman, John Deere, Cub Cadet, Husqvarna, Troy-Bilt, Ariens, Snapper, and many more. We can also help with battery/electric mowers, though our deepest coverage is gas engines. If we don't recognize a specific model, you'll still get solid guidance for that engine and mower type.
How accurate is it?
Accuracy is our top priority — it's the whole point. The diagnosis only lists causes we're confident apply to your specific machine; it won't pad the list with generic guesses, and every diagnosis is fact-checked by a second AI pass before you see it, with a reference shown under each likely cause. It reflects the most common, well-documented failures for your mower. That said, it's a diagnostic aid, not a substitute for hands-on inspection: always confirm with the "How to check" step listed under each cause before buying parts.
What if the fix doesn't work?
Start with the "How to check" step under each likely cause to confirm which one actually applies to your mower before buying parts — that single step is the key to a successful repair. If a guide you unlocked genuinely didn't help, email support@handsonfix.com and we'll make it right (see our Refunds policy). And if the diagnosis points to something beyond a typical DIY fix, we tell you plainly and mark it "pro recommended."
How do I cancel?
Anytime, in seconds. Open the menu and choose "Cancel subscription" (or go to Account → Manage billing), which takes you to Stripe's secure billing portal to cancel. You keep access until the end of your current billing period. One-time guide unlocks aren't subscriptions, so there's nothing to cancel.
Is it safe to DIY?
Most common mower repairs are safe with basic care. The number-one rule: disconnect the spark plug boot (or remove the battery/safety key on electric) before you touch the blade or reach under the deck, and never work on a running mower. Every guide includes safety notes, and when a job is genuinely beyond typical DIY — internal engine damage, blade-brake/flywheel work, or fuel-system hazards — we say so and flag it. Work at your own pace, and if you're ever unsure, see a professional.
How much does it cost?
Every diagnosis is free — ranked causes, how to check each one, the parts you need, and the first repair step. To unlock the full step-by-step guide it's $4.99 for a single guide, or $12/month for unlimited guides. The one-time option doesn't require a subscription.
Didn't find your answer? Contact us.